They clearly had my name and address, so it wasn’t a surprise there. So then here was the really interesting part.īecause this was for a bank account, they asked me to verify some details. I think I took it worse today though because I was already angry before I got her on the phone. I know I sound like an old white guy from middle America in saying that, but it’s true. But it does make it difficult to get customer service when you can’t understand the person. Which, I don’t have any problem with people with accents. Then, I got the customer service person whose accent was thick enough I couldn’t understand her name (especially because the audio quality wasn’t great either). (Although, notably, it’s NOT required, and I love that my cell phone company Ting has a policy that you talk to people - here’s a funny video about it.) Annoying, but that’s the kind of abuse I guess I’ve come to expect in modern society. I called customer service - and it was as bad as I expected…įirst, it took some zigging and zagging to get through the phone tree.
They were trying to get me to set up my online User ID and Password.Īnd then to verify my account so they could finish opening my HSA.Įxcept - I never asked for an account with them in the first place! It was a “Welcome to BenefitWallet” letter, telling me that they’d opened up a Health Savings Account for me. It was from BenefitWallet, a company I’d never heard of. I got a letter in the mail that was very confusing.
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